Shipping policy

At CustomCraftsPK, we strive to get your home essentials to your doorstep as quickly and reliably as possible. Below is everything you need to know about our shipping process within Pakistan.

1. Delivery Timeline

  • Standard Delivery: Most orders are delivered within 3 to 5 business days.

  • Processing Time: Please allow 1-2 business days for our team to pack and prepare your order for shipment.

  • Business Days: We process and ship orders from Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Charges

  • Nationwide Shipping: We offer a flat shipping rate across Pakistan.

  • Free Shipping: Enjoy Free Shipping on all orders.

3. Cash on Delivery (COD) & Payment

  • We offer Cash on Delivery nationwide for your convenience.

  • Order Verification: To ensure a smooth delivery, our team may call or WhatsApp you to verify your order before it is dispatched. Unverified orders may experience delays or cancellation.

  • Please ensure the exact amount is ready for the courier agent at the time of delivery.

4. Courier Partners

We partner with Pakistan’s most reliable logistics services, including TCS, Leopards Courier, and Trax, to ensure your package is handled with care.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via Email. You can use this number on the respective courier’s website to monitor your shipment's progress in real-time.

6. Delivery Locations & Restrictions

  • We deliver to all major cities and towns across Pakistan.

  • Remote Areas: Deliveries to remote or rural areas may occasionally take 5-7 business days depending on the courier’s network.

  • Please provide a complete and accurate address (including house number, street, and nearby landmarks) to avoid delivery failures.

7. Delays & Issues

While we aim for timely delivery, certain factors like extreme weather, political situations, or carrier delays are beyond our control. If your order is delayed beyond the expected timeframe, please reach out to our support team and we will resolve it for you immediately.